You must first log out from the app on your old phone. Once this is done, install the app on your new smartphone and log in with the email address associated with your purchase. You will receive a new registration code and you will need to go through the registration process again.
If you no longer have access to your old phone, the only option will be to visit the Ticketing Centre near the stadium on the day of the match or the day before. For our staff to assist you, you will need to go there in person and bring with you:
- your ID/passport
- your smartphone
- your order confirmation or the email notification you received when the ticket was transferred to you
For information regarding the location and opening hours of the Ticketing Centre, please refer to the corresponding article in the FAQs of the relevant competition.