Yes, this is normal. The QR code will become visible only on match day.
Please note that you cannot use a screenshot of the ticket to enter the stadium.
Articles in this section
- How do mobile tickets work?
- When will I receive my mobile ticket(s)?
- Why are my mobile tickets not showing in the app?
- The QR code is not showing on my mobile ticket. Is this normal?
- Do I have to transfer mobile tickets to the people I'm going to the match with? Or can I keep all tickets on my phone?
- Do I need an internet connection to enter the stadium?
- Can I use my mobile tickets on a Windows or Huawei phone? Can I use a tablet?
- I no longer have access to the email address that I used to purchase the tickets. What should I do?
- I do not have a smartphone. How can I get my tickets?
- I recently changed my smartphone. How do I access my mobile tickets on my new phone?