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How do I submit a request for a refund of my UEFA Champions League™ Final 2022 ticket(s)?

UEFA is implementing a special refund scheme for fans most affected when accessing the Stade de France on 28 May 2022. As a result, refunds will be available to all ticket buyers with tickets for gates A, B, C, X, Y and Z, where the most difficult circumstances were reported. In addition, all ticket buyers who, according to the access control data, did not enter the stadium before 21:00 CEST (the originally scheduled kick-off time), or who were not able to enter the stadium at all will be eligible for a refund. Finally, UEFA will offer refunds to all fans who purchased accessibility tickets along with those of their accompanying persons.

If you are a ticket buyer that had mobile tickets, you can view the gates of the tickets you purchased by logging in to the UEFA Champions League Ticket Portal, under the Profile section at the bottom of the page:

If you are an Official Hospitality client and had mobile tickets, you can view the gates of the tickets you purchased by logging in to the UEFA Champions League Hospitality Portal, under the Profile section at the bottom of the page.

As explained in UEFA’s media release, if you bought your tickets from Liverpool FC, you will be refunded directly by the club.

If you bought your tickets directly from UEFA or Real Madrid and you qualify for a refund under the special refund scheme, you can submit your request via our contact form. Please note that any requests for a refund must be submitted by the ticket buyer and should be received by no later than 7 April 2023. When submitting your request, please ensure that you provide as many details as possible, namely the email address used for the purchase and the respective order number or invoice number, for us to be able to review your request.