UEFA MOBILE TICKETS - FAQs
- How do mobile tickets work?
- When will I receive my mobile ticket(s)?
- Why are my mobile tickets not showing in the app?
- The QR code is not showing on my mobile ticket. Is this normal?
- Do I have to transfer mobile tickets to the people I'm going to the match with? Or can I keep all tickets on my phone?
- Do I need an internet connection to enter the stadium?
- Can I use my mobile tickets on a Windows or Huawei phone? Can I use a tablet?
- I no longer have access to the email address that I used to purchase the tickets. What should I do?
- I do not have a smartphone. How can I get my tickets?
- I recently changed my smartphone. How do I access my mobile tickets on my new phone?
- Can I print my ticket?
- What shall I do if I have mobile tickets with seats in different locations of the stadium?
- Can I cancel the transfer of a mobile ticket?
- Where can I find the list of tickets transferred/received?
- How will my recipient know that I transferred a ticket?
- I am registered in the “UEFA Mobile Tickets” app, and I would like to unsubscribe from receiving offers, ticketing news, invitations for surveys and/or other newsletters?
- How can I delete my account and all data related to it from the UEFA Mobile Tickets app?
- Where can I find the Terms & Conditions of Mobile Ticketing?