UEFA Mobile Tickets Help Center home page
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  1. UEFA Mobile Tickets
  2. General

General

GENERAL INFORMATION

  • How do mobile tickets work?
  • When will I receive my mobile ticket(s)?
  • Do I need an internet connection to enter the stadium?
  • Can I use my mobile tickets on a Windows phone? Can I use a tablet?
  • How do I access my mobile tickets on my smartphone?
  • I do not have a smartphone. How can I get my tickets?
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TROUBLESHOOTING

  • Why can’t I login on another phone?
  • Why are my mobile tickets not showing in the app?
  • The QR code is not showing on my mobile ticket. Is this normal?
  • I have received my mobile tickets, but some are missing. Why?
  • What shall I do if I have mobile tickets with seats in different locations of the stadium?
  • What if I have difficulties downloading the UEFA Mobile Tickets app from the Google Play Store?

TICKET TRANSFER

  • Who can transfer a ticket via the app?
  • Do I have to transfer the mobile tickets to my guest(s)?
  • Can I cancel the transfer of a mobile ticket?
  • Where can I find the list of tickets transferred/received?
  • How will my guest know that I transferred a ticket?
  • Privacy
  • Terms and conditions
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