General

GENERAL INFORMATION

• How do mobile tickets work?
• When will I receive my mobile ticket(s)?
• Do I need an internet connection to enter the stadium?
• Can I use my mobile tickets on a Windows phone? Can I use a tablet?
• How do I access my mobile tickets on my smartphone?
• I do not have a smartphone. How can I get my tickets?

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TROUBLESHOOTING

• Why are my mobile tickets not showing in the app?
• The QR code is not showing on my mobile ticket. Is this normal?
• What shall I do if I have mobile tickets with seats in different locations of the stadium?
• What if I have difficulties downloading the UEFA Mobile Tickets app from the Google Play Store?

TICKET TRANSFER

• Do I have to transfer the mobile tickets to my guest(s)?
• Can I update the email address to which I transferred a ticket?
• Can I cancel the transfer of a mobile ticket?
• Where can I find the list of tickets transferred/received?
• How will my guest know that I transferred a ticket?